Terms & Conditions

Privacy Notice

Last updated: March 1, 2019

SLP FInancial . d/b/a Rate Family is an online producer/broker of life insurance products and services. This privacy notice (“Notice”) describes how we collect, use, and share the information described in this Notice and your choices in connection with this use.

INFORMATION WE COLLECT

When you browse our website (as a visitor) or use our services (the “Services”), we collect certain personal information, which is information that identifies someone or relates to an identifiable individual (“Personal Information”). We collect the information you provide to us directly, through cookies and other technologies, and through information we receive from third parties.

We collect information from you when you:

Visit and browse our website: You do not need to provide us with any information when you are browsing our site. However, when you visit or browse our website, we still collect certain information about how you use and interact with the site in order to improve our site and to offer insurance plans to you based on your needs and preferences. This is described in more detail in the “Information collected automatically” section below. To learn how to control the collection of information about you or your device through cookies see “Your choices with respect to your information”.

Create an account: If you would like to receive a recommendation or apply for an insurance policy you will need to create an account and become a member of our service (“Member”). Account information varies based on your application and includes personal details such as your: name, address, contact information, health information, and family information.

Ask for a recommendation: To ask for a recommendation, you will need to answer a few questions about yourself. This includes: your gender, your date of birth, whether or not you smoke, your zip code, and your general level of health.

Apply for an insurance policy: To apply for an insurance policy you will need to complete a full insurance application. This includes information such as your: name, address, contact information, health information, and family information.

Interact with our website or Services: When you engage with our website (through our “contact us” form), or send us any feedback, questions, comments, suggestions, ideas, or interact with us in any way, you may provide us with personal information. Please note that information you provide to us, without the parts that identify you, will be treated as non-confidential and non-proprietary and we may use it and share it with third parties.

Apply for a job: Our website includes a feature (“Careers”) that allows you to submit an online job application if you reside in Israel or in the U.S. When you submit an online application, you will be required to provide personal information, including but not limited to your name, contact information, job interests, educational and job history, and references. This information will be used by us to assess and process your application.

You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including hiring managers, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics.

If we decide to interview you, we may print your application and use it during the interview process. If you are hired, your application becomes part of your employee file. If you are not immediately hired, your printed application is kept for six months and then typically will be destroyed. We may ask you to provide additional information during the interview or hiring process. We may also use the information you provide to contact you about your application; for example, to ask you to agree to a background check or to send you an offer letter.

We do not share the information you provide in the online application to anyone outside of Rate Family unless we believe it is required by law or as otherwise set forth in this Notice.

Information collected automatically:

We use cookies and other technologies to collect information about visitors of our website, as well as Members. Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use session and persistent cookies, and use first-party cookies, which are cookies that we place on your device ourselves, and third-party cookies, which are cookies that we allow third parties to place on your device.

We collect the following information through cookies:

Usage Information: URLs accessed, the frequency of access, how much time you spend on each page, what you click on while on our website, when you accessed the website, traffic channel, referral, and timestamps.

Location Information: information about your estimated location, which may be determined from the IP address.

Device Information: information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses and your unique device identifier (UD/ID).

Rate Family and permitted third parties, including Facebook, Google and LinkedIn, use information collected through cookies, web beacons, and other storage technologies to collect or receive information from our website as well as from elsewhere on the internet and use that information to:

  • display ads and make recommendations to you of products, services or causes based on your interests and preferences (determined from your use of our website and other websites);
  • measure the performance of ad campaigns for us and for businesses that advertise with or through our website, including through retargeting campaigns;
  • serve and measure ads across different browsers and devices used by you;
  • create audiences that are grouped together by common Event Data, which we may use to target ad campaigns; and
  • track information about how the Services are used so that we can make improvements based on analytics and insights about your use of our website or Services. We also use such analytics cookies to test pages, features or new functionality of the Service to see how our users react to them.

 

To this end we use:

Google Analytics. Google Analytics may also receive information about you from apps you have downloaded, that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to the Services to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Please review those and see Google Partners Policy for information about how Google uses the information provided to Google Analytics and how you can control the information provided to Google. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here [Google Analytics Opt-out Browser Add-on].

Pixel Buddy. We embed the Pixel Buddy widget in our website. Through this widget we allow Pixel Buddy to collect information about you (such as your name, email, and review) and how you interact with the Pixel Buddy Service. Pixel Buddy uses this data to report on aggregate response rate and other aggregate measures on the performance of the Pixel Buddy Service and may use this data and statistics for the purposes of providing analysis, reports, benchmarking data and information about the Pixel Buddy Service to third parties.

Facebook Pixel. We use Facebook Pixel for both analytics and advertising. To control how Facebook pixel collects information about you, you can view and adjust your Facebook ads settings and update your preferences at any time or see here for how you can opt out of such interest-based advertising.

Linkedin Insight Tag. We use this tag for conversion tracking, retargeting, and web analytics. You can opt out of using your demographic data in ad targeting from your advertising settings page on LinkedIn.

For Members:

We also use cookies to:

  • authenticate Members and prevent fraudulent use of user accounts;
  • verify your account and determine when you are logged in so we can make it easier for you to access the Service and show you the appropriate experience and features;
  • remember information that changes the way the Service behaves or looks, such as the “remember me” functionality of a Member or a visitor’s language preference.

Information collected from third parties:

In order to provide you with the Services, we collect and store information from the following third parties about our Members and web visitors:

Third-party data brokers: we receive information about individuals that includes their cookie stream information and information collected through tags. We also receive information from public databases like the Census Bureau and Insurance Experts Network, Inc. (a provider of life insurance quotes).

Trustpilot: We import reviews you wrote on Trustpilot and can use them on our site.

We combine information collected from you or through cookies with information we receive from data brokers and public databases to analyze it to better understand your behaviors and attributes.

HOW WE USE PERSONAL INFORMATION

As further described below, we use personal information to maintain and improve the website, provide our Services to our Members, to communicate with our Members and website visitors, to provide technical support, and, with respect to information collected from Members or website visitors to improve our Services and customer relations.

Provide Services: We use the Members’ personal information to provide the Services to which includes providing options regarding insurance and facilitating the insurance application process.

Display advertising: We or our third-party partners use your information to display ads and make recommendations to you regarding products, services or causes based on your interests and preferences (determined from your use of our website and other websites); measure the performance of ad campaigns for us and for businesses that advertise with or through our website, including through retargeting campaigns; and serve and measure ads across different browsers and devices used by you. To learn how you can control the advertising you see and how your information is used in connection with advertising see Your choices with respect to your information.

Communicate and Provide Technical Support: We use personal information to communicate with our Members and website visitors about the Services, to send account updates or other communications regarding the Rate Family account (through emails) or to inform of any changes to our website or Services, and to provide support or other Services you request.

Market our services and Communicate About New Features: We send you notifications about new features or information available on our Services or that we feel might be of interest to you. Email info@ratefamily.com to learn how you can opt out of receiving these communications at any time.

Maintenance and Improvement: We use personal information to identify your interests and needs in order to provide you with more tailored, relevant, and intelligent services. We also use information that we collect to diagnose any problems with our website and to improve the user experience.

Benchmarking: We aggregate information, collected from our users to gain insights into our Services. For example, to calculate the percentage of users in a particular city or country, or industry.

In our processing of your information, we also share your personal information to defend our rights and the rights of others, to efficiently maintain our business, and to comply with the law as described in How We Share Your Information below.

HOW WE SHARE YOUR INFORMATION

As described below, we share information of our visitors and Members with certain third parties, including our service providers that facilitate our Services, and as necessary to comply with our legal obligations.

Insurance Companies: When you complete or fill out an application for insurance, we share the information with the insurance company for whose products the application is being completed.

Pixel Buddy: We use Pixel Buddy to facilitate and process reviews you write about the Services or the insurance companies.

To this end, we share with Pixel Buddy your name and email address (for them to contact you).

When you fill out a review on Pixel Buddy you will be automatically added to the Pixel Buddy community and will be subject to Pixel Buddy’s Terms and Privacy Policy.

Service Providers: We share information with service providers that help us perform website functions and administer our Services. Service Providers include our: hosting provider, mailing provider, analytics providers, and quote generators.

Corporate Structure: In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we reserve the right to share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We also may share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.

To Prevent Harm: We will share information if we believe it is necessary to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

Legal Purposes: We will share information where we are legally required to do so, such as in response to court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights or contractual obligations; to defend against legal claims or demands; or to comply with the requirements of any applicable law.

With Your Consent: Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time.

SECURITY

We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. We have implemented various policies including, encryption, access, and authentication to guard against unauthorized access to personal data in our systems.

Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.

Services in the United States Only

Our Services are intended for residents of the United States only and the receipt of suggested quotes or filling an online application are available to US residents only.

YOUR CHOICES WITH RESPECT TO YOUR INFORMATION

Access, correct or delete your information: Members may access their account to access, correct or delete the information provided to us and which is associated with the account by logging into their account on our website or by emailing us at info@ratefamily.com

If you need further assistance, please contact us using the contact information provided below.

We will retain your information after your account is deleted under the circumstances described in the “How Long We Keep Your Information” section.

Delete your account: You may request that we delete your account by contacting us at info@ratefamily.com. If you choose to delete your account, we will begin the process of deleting your account from our systems. We will retain your information after your account is deleted under the circumstances described in the “How Long We Keep Your Information” section below.

Emails: You can opt out of receiving promotional e-mails from us by clicking the “unsubscribe” link provided in each e-mail or by contacting us at info@ratefamily.com. We will continue to send you notifications necessary for the Services related to this e-mail address.

All cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “Help” feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

For the Chrome web browser, please visit this page from Google

For the Internet Explorer web browser, please visit this page from Microsoft

For the Firefox web browser, please visit this page from Mozilla

For the Safari web browser, please visit this page from Apple

For any other web browser, please visit your web browser’s official web pages.

Google Analytics: See this page for information about how Google uses the information provided to Google Analytics and how you can control the information provided to Google. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.

Facebook Pixel: To control how Facebook pixel collects information about you, you can view and adjust your Facebook ads settings and update your preferences at any time.

LinkedIn Insight Tag: You can opt out of using your demographic data in ad targeting from your advertising settings page on LinkedIn

Online Targeted Advertising: To opt out of interest based advertising or to learn more about the use of this information, you can visit the Network Advertising Initiative, the Digital Advertising Alliance. If you choose to opt out, an opt-out cookie will be placed on your computer. The opt-out cookie is browser-specific and device-specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser, or if you visit us from a different computer, you will need to return to the links above to re-select your preferences. Please note that these actions will do not opt you out of being served advertising. You will continue to receive generic ads

HOW LONG WE KEEP YOUR INFORMATION

We will retain your information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) you delete your account as stated above. We may need to retain the information for longer terms if and to the extent it is needed:

  • to protect you, other people, and us from fraud, abuse, and unauthorized access;
  • for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations; or
  • to meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations; or to defend ourselves in legal claims.

Even if you delete your account, keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. For any privacy or data-protection-related questions, please send an email to info@ratefamily.com.

DO NOT TRACK DISCLOSURE

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. For further details, visit this page.

LINKS TO OTHER SITES

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or Services.

CHILDREN’S PRIVACY

Our online services are not intended for or designed to attract children under the age of 18. Moreover, we do not knowingly collect or share personally-identifiable information from children under the age of 18 without parental or guardian consent. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us using the information below, and we will delete that information from our databases.

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time. We will post the changes to this page, and will indicate the date they go into effect. We encourage you to review our Privacy Notice to stay informed. If we make changes that materially affect your privacy rights we will notify you of the changes by posting a prominent notice on our website or using other methods that we select, such as sending you an email.

CONTACT US

If you have any questions about this Privacy Notice, please contact us via Email: info@ratefamily.com Address: 251 Little Falls Drive, Wilmington, DE 19808; Phone number: +1 (855) 919 RATE.

The operator of this website is not an insurance company and does not make decisions in connection with its insurance matching service. Completion of this application in no way guarantees that you will be approved for Insurance of any kind.

Contact

Address: 251 Little Falls Dr.,
Wilmington DE 19808

Email: info@ratefamily.com

Phone: (855) 919-RATE

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